Account Manager/ Account Director

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Join us as our first Account Manager and help us grow our presence across our international markets! Your responsibility will be to manage and grow our existing portfolio of clients as well as developing relationships and formulating account and expansion plans. Spaceflow is currently present in 18 markets, including New York, London, Vienna, and Prague, and with your help, we want to strengthen our position in these markets and work with the VP of Sales to build out the account management team. This role could easily develop into a Director level position.


About the role

Experience the vibe of a fast scaling start-up: energy, drive, fast pace, quick results. Along with the company growth, you will grow personally as well. We doubled in size last year and tripled our revenue. We're looking for a self starter with strong SaaS acumen to join the UK team which is a hybrid remote/ office team.


Key objectives:

To maintain Logo retention (renewals), upsell & cross sell across our portfolio of existing clients. Strategically map out growth opportunities and actionable points on delivering NRR.

 

Responsible for:

  • Managing all commercial aspects of relationships with existing customers, key areas; 
    • Net Revenue Retention. 
    • Logo Retention. 
    • Growth/ expansion of account.
    • Identify growth opportunities while aligning with critical sales business targets.
    • Build, grow and maintain relationships across your portfolio.
    • Conduct quarterly reviews in sync with CSM activities.
    • Create accounts plans for high growth opportunities with measurable and actionable next steps.
    • Gather information and insights to provide feedback for the rest of the business (product teams, marketing etc)


    About the company 

    Spaceflow creates digital experiences to enable better life in buildings. Integrating data, technology and people, the company helps landlords and building operators go through digital transformation to finally connect buildings with their occupiers.

    Spaceflow provides an all-in-one solution with four main parts:

    • Operating system to configure core modules and integrate building hardware
    • Admin dashboard to analyze data
    • Tenant experience mobile app for occupants to enjoy the convenience and better life in buildings
    • Community management to guide clients through the transformation and engage the community.

    Spaceflow is present in 18 markets, including the UK, the US, and DACH, Benelux and Scandinavian regions.

     

    You'll have:

    • Full-time contract
    • Relaxed office atmosphere in a co-working space
    • An awesome, young and driven team to support you
    • Flexible working hours according to your needs
    • Regular company and team-building events
    • International adventures off-site with the whole Spaceflow team
    • 300 EUR credit for personal growth (courses, books etc.)
    • Coffee and drinks
    • A great recognition, potential equity position, appreciation and rewards program!


    We are looking forward to your application! 

    Additional information

    • Remote status

      Flexible remote

    Or, know someone who would be a perfect fit? Let them know!

    London

    SW1A 2DX London Directions

    Workplace & culture

    Experience the vibe of a fast scaling company: energy, drive, fast pace, quick results, new customers, new features. We have a hunger to build something big. 

    If you join the team, you will shape the culture, product, strategy and set new processes. There are many different things to do, you will learn on the go and experience various roles.

    Enjoy maximum flexibility, freedom, and responsibility. We don’t like, micro-management. We enjoy the time together in office and after work, ideally in some beer pub.

    If this sounds familiar, you will feel like at home, here.

     

    Already working at Spaceflow?

    Let’s recruit together and find your next colleague.

    email
    @spaceflow.com
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